xMatters

    From IT to DevOps to emergency notifications—everyone needs speed, automation, and reliability when things go wrong. xMatters keeps your digital services up and running
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    Features


    IT Event Management

    Filtering and Suppression

    Eliminate repetitive information when you have problems to solve

    Alert Correlation

    Group alerts around the same issue together, focus on problems instead of noise

    Enriched Notifications

    Consolidate information across multiple tools to see the complete picture

    Context-Based Routing

    Empower stakeholders to opt-in to information they care about

    Prioritization

    Automate the perfect response by understanding the level of severity and impact

    Event Correlation

    Correlates alerts relating to the same issue so you understand what needs fixing, allowing you to focus on problems


    Integration Platform

    Orchestrated Toolchains

    Relay data between systems while engaging the right people to resolve faster

    Hybrid Cloud Support

    Manage resolution processes that span on-premise, private cloud, and public cloud systems

    Integration Builder

    Transform work with open API’s that connect modern and legacy systems

    Built-In Integrations

    Quickly connect to popular monitoring, ChatOps, and issue tracking tools with clicks instead of code


    Smart Notifications

    Resolution Actions

    Eliminate manual work and advance workflow with custom actions that align systems

    Situational Context

    Pull in relevant data from different tools with unique insights to form a 360-degree view

    Stakeholder Alignment

    Automatically update stakeholders so you can focus on the task at hand

    Major Incident Coordination

    Minimize downtime with powerful automation tools during critical situations

    Conference Call Engagement

    Rally resolvers into a conference bridge at a moment’s notice


    On-Call Management

    Coverage & Scheduling Calendar

    Ensure team members have your company's back when problems arise

    Escalations

    Make sure that no issue slips through the cracks while managing the load on your personnel

    User Self-Service

    Empower your team to schedule temporary replacements and answer shift questions

    Data Synchronization

    Pull real-time information across your management systems so you can connect with people who can help


    Workflow & Process Automation

    Orchestrated Toolchain Resolution

    Connect data, people, and tools to fix problems faster

    Structured Communication Plans

    Make collaboration an accelerator for any resolution process by architecting workflow

    Scenario Management

    Use best practices to resolve issues, while customizing as needed to account for specifics

    Post-Mortem Analysis

    Turn rinse and repeat into analyze and improve—apply learnings to future situations


    Analytics

    Incident Timeline

    Gain play-by-play visibility for real-time understanding and post-mortem analysis

    Time Machine

    Learn what worked and what didn’t by going back in time—instant replay for incident management

    Real-Time Event Visibility

    Gain up-to-the-second information about your key service level indicators

    Team Performance

    Assess contribution and improvement areas through team-wide or user analysis


    Enterprise Grade Architecture

    Data Security & Reliability

    Ensure compliance with privacy, risk management, and security standards

    Globally Distributed Cloud Infrastructure

    Future-proof execution at the levels of performance your enterprise requires

    Hybrid Environment Interoperability

    Secure, scalable management of data behind the firewall alongside cloud systems

    Role-Based Access & Administration

    Control the information and access levels for each of your users and groups

    Scalable Group Managementn

    Support teams of limitless size with scalable user data processing and management

    Uptime Guarantees

    Enterprise SLA of 99.95%, phone/email/online support provided 24-7, all year

    Reach out to learn about the Plans & Pricing

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