Features
IT Event Management

Event Correlation
Correlates alerts relating to the same issue so you understand what needs fixing, allowing you to focus on problems
Integration Platform

Orchestrated Toolchains
Relay data between systems while engaging the right people to resolve faster
Hybrid Cloud Support
Manage resolution processes that span on-premise, private cloud, and public cloud systems
Built-In Integrations
Quickly connect to popular monitoring, ChatOps, and issue tracking tools with clicks instead of code
Smart Notifications

Resolution Actions
Eliminate manual work and advance workflow with custom actions that align systems
Situational Context
Pull in relevant data from different tools with unique insights to form a 360-degree view
Major Incident Coordination
Minimize downtime with powerful automation tools during critical situations
On-Call Management

Escalations
Make sure that no issue slips through the cracks while managing the load on your personnel
Data Synchronization
Pull real-time information across your management systems so you can connect with people who can help
Workflow & Process Automation

Structured Communication Plans
Make collaboration an accelerator for any resolution process by architecting workflow
Scenario Management
Use best practices to resolve issues, while customizing as needed to account for specifics
Post-Mortem Analysis
Turn rinse and repeat into analyze and improve—apply learnings to future situations
Analytics

Time Machine
Learn what worked and what didn’t by going back in time—instant replay for incident management
Real-Time Event Visibility
Gain up-to-the-second information about your key service level indicators
Enterprise Grade Architecture

Globally Distributed Cloud Infrastructure
Future-proof execution at the levels of performance your enterprise requires
Hybrid Environment Interoperability
Secure, scalable management of data behind the firewall alongside cloud systems
Role-Based Access & Administration
Control the information and access levels for each of your users and groups
Scalable Group Managementn
Support teams of limitless size with scalable user data processing and management