Features


IT Event Management

Filtering and Suppression

Eliminate repetitive information when you have problems to solve

Alert Correlation

Group alerts around the same issue together, focus on problems instead of noise

Enriched Notifications

Consolidate information across multiple tools to see the complete picture

Context-Based Routing

Empower stakeholders to opt-in to information they care about

Prioritization

Automate the perfect response by understanding the level of severity and impact

Event Correlation

Correlates alerts relating to the same issue so you understand what needs fixing, allowing you to focus on problems


Integration Platform

Orchestrated Toolchains

Relay data between systems while engaging the right people to resolve faster

Hybrid Cloud Support

Manage resolution processes that span on-premise, private cloud, and public cloud systems

Integration Builder

Transform work with open API’s that connect modern and legacy systems

Built-In Integrations

Quickly connect to popular monitoring, ChatOps, and issue tracking tools with clicks instead of code


Smart Notifications

Resolution Actions

Eliminate manual work and advance workflow with custom actions that align systems

Situational Context

Pull in relevant data from different tools with unique insights to form a 360-degree view

Stakeholder Alignment

Automatically update stakeholders so you can focus on the task at hand

Major Incident Coordination

Minimize downtime with powerful automation tools during critical situations

Conference Call Engagement

Rally resolvers into a conference bridge at a moment’s notice


On-Call Management

Coverage & Scheduling Calendar

Ensure team members have your company's back when problems arise

Escalations

Make sure that no issue slips through the cracks while managing the load on your personnel

User Self-Service

Empower your team to schedule temporary replacements and answer shift questions

Data Synchronization

Pull real-time information across your management systems so you can connect with people who can help


Workflow & Process Automation

Orchestrated Toolchain Resolution

Connect data, people, and tools to fix problems faster

Structured Communication Plans

Make collaboration an accelerator for any resolution process by architecting workflow

Scenario Management

Use best practices to resolve issues, while customizing as needed to account for specifics

Post-Mortem Analysis

Turn rinse and repeat into analyze and improve—apply learnings to future situations


Analytics

Incident Timeline

Gain play-by-play visibility for real-time understanding and post-mortem analysis

Time Machine

Learn what worked and what didn’t by going back in time—instant replay for incident management

Real-Time Event Visibility

Gain up-to-the-second information about your key service level indicators

Team Performance

Assess contribution and improvement areas through team-wide or user analysis


Enterprise Grade Architecture

Data Security & Reliability

Ensure compliance with privacy, risk management, and security standards

Globally Distributed Cloud Infrastructure

Future-proof execution at the levels of performance your enterprise requires

Hybrid Environment Interoperability

Secure, scalable management of data behind the firewall alongside cloud systems

Role-Based Access & Administration

Control the information and access levels for each of your users and groups

Scalable Group Managementn

Support teams of limitless size with scalable user data processing and management

Uptime Guarantees

Enterprise SLA of 99.95%, phone/email/online support provided 24-7, all year

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